At Ayu Batik, we take great pride in creating premium handmade batik clothing with exceptional craftsmanship and attention to detail. Your satisfaction is important to us, and we strive to ensure every order meets your expectations.

Please read this Refund & Return Policy carefully before making a purchase through www.ayubatik.lk.

1. Eligibility for Returns

You may request a return or exchange if:

• You received the wrong item.
• The product arrived damaged or defective.
• The item received is significantly different from the product ordered.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused, unworn, unwashed, and in its original condition.
• Have all original tags, labels, and packaging intact.
• Be accompanied by proof of purchase or the order confirmation.

Ayu Batik reserves the right to inspect all returned items before approving a refund or exchange.

2. Non-Returnable Items

For hygiene, quality assurance, and the handmade nature of our products, the following items are generally not eligible for return or refund unless they are faulty or incorrect:

• Products that have been worn, washed, altered, or damaged after delivery.
• Items without original tags or packaging.
• Products purchased during clearance or final sale promotions (unless defective).
• Gift cards or promotional vouchers.
• Custom-made, personalized, or made-to-order products.

3. Handmade Product Variations

Every Ayu Batik garment is individually handcrafted using traditional batik techniques.

As a result, slight variations in:

• Colour shades
• Wax patterns
• Print placement
• Fabric texture
• Hand-finishing

are natural characteristics of handmade products and should not be considered defects or grounds for a return.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• The refund will be processed using the original payment method whenever possible.
• Refunds are generally processed within 7–14 business days after approval.
• Processing times may vary depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

5. Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly replace it, subject to product availability.

If the original product is unavailable, we may offer:

• A replacement with a similar product.
• Store credit.
• A full refund, where applicable.

6. Return Process

To request a return or exchange:

1. Contact our customer support team within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and photographs if the product is damaged or incorrect.
3. Wait for return authorization and instructions before sending the item back.
4. Carefully package the product to prevent damage during transit.

Returns sent without prior approval may not be accepted.

7. Return Shipping Costs

If the return is due to:

• A damaged product
• A defective item
• An incorrect order shipped by Ayu Batik

we will arrange or reimburse the reasonable return shipping costs.

If the return is requested for any other approved reason, the customer is responsible for the return shipping costs unless otherwise agreed.

8. Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

If you wish to cancel an order, please contact us as soon as possible.

9. Refused Deliveries

If a customer refuses delivery without prior communication or provides incorrect shipping information that results in the parcel being returned, any applicable delivery charges or return shipping costs may be deducted from the refund amount.

10. Limitation of Liability

Our liability under this policy is limited to the purchase price of the affected product(s). We are not responsible for indirect, incidental, or consequential losses arising from the use of our products or delays in processing returns or refunds.

11. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be available on our website, together with the revised effective date.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Ayu Batik
No. 01, Lanka Lands, Peellawatta,
Andiambalama, Katunayake,
Sri Lanka

Phone: +94 76 070 0428

Email: sales@ayubatik.lk

Our customer support team is always happy to assist you and will work to resolve your concerns as quickly as possible.