Welcome to Ayu Batik. These Terms and Conditions govern your access to and use of www.ayubatik.lk, including all purchases made through our website. By accessing, browsing, or using this website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

Ayu Batik is a Sri Lankan business specializing in premium handmade batik clothing and related fashion products. We are committed to providing high-quality products and exceptional customer service to customers throughout Sri Lanka.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to provide accurate, complete, and up-to-date information when placing orders or creating an account.

3. Products

Every Ayu Batik product is handcrafted using traditional batik techniques. As each item is handmade, slight variations in colors, patterns, textures, and finishing are natural characteristics of the craftsmanship and should not be considered defects.

We make every effort to display product colors, images, and descriptions as accurately as possible. However, actual colors may vary depending on your device’s screen settings.

4. Pricing

All prices displayed on our website are listed in Sri Lankan Rupees (LKR) unless otherwise stated.

We reserve the right to modify product prices, promotions, discounts, and offers at any time without prior notice. Price changes will not affect orders that have already been confirmed.

5. Orders

After placing an order, you will receive an order confirmation acknowledging receipt of your purchase request. This confirmation does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability
• Pricing or listing errors
• Payment issues
• Suspected fraudulent activity
• Violation of these Terms and Conditions

If your order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund Policy.

6. Payments

Payments must be completed using the payment methods available on our website.

All transactions are processed through secure third-party payment providers. Ayu Batik does not store your complete payment card information.

Orders will only be processed after successful payment authorization unless an alternative payment option is specifically offered.

7. Shipping and Delivery

We deliver orders throughout Sri Lanka.

Estimated delivery times are provided for guidance only and may vary due to courier operations, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.

Ownership and risk of the products pass to you upon successful delivery to the shipping address provided during checkout.

8. Returns and Exchanges

Please refer to our separate Returns & Refund Policy for complete information regarding returns, exchanges, and refunds.

Products returned must comply with the conditions outlined in that policy.

9. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Product photographs
• Images
• Artwork
• Graphics
• Designs
• Product descriptions
• Website layout
• Text
• Videos
• Branding

is the exclusive property of Ayu Batik or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.

10. User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with the operation or security of the website.
• Submit false or misleading information.
• Infringe upon the rights of others.

Violation of these terms may result in suspension or termination of access to our website.

11. Limitation of Liability

To the fullest extent permitted by law, Ayu Batik shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of the website
• Inability to access the website
• Product delays
• Service interruptions
• Technical issues
• Third-party service failures

Our maximum liability relating to any order shall not exceed the amount paid for the relevant product(s).

12. Product Availability

Product availability is subject to stock levels.

We reserve the right to discontinue, modify, or replace products without prior notice.

In the event that a purchased product becomes unavailable after an order has been placed, we will contact you regarding suitable alternatives or arrange an appropriate refund.

13. Promotions and Discount Codes

Promotional offers, coupons, and discount codes:

• Cannot be exchanged for cash.
• May be subject to expiry dates.
• May include minimum purchase requirements.
• Cannot be combined unless expressly stated.
• May be withdrawn or modified at any time.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Force Majeure

Ayu Batik shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, internet failures, governmental actions, pandemics, or other unforeseen circumstances.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

17. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Any revisions will become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Ayu Batik
No. 01, Lanka Lands, Peellawatta,
Andiambalama, Katunayake,
Sri Lanka

Phone: +94 76 070 0428

Email: sales@ayubatik.lk

We appreciate your trust in Ayu Batik and thank you for choosing our handcrafted Sri Lankan batik collections.