At Ayu Batik, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.ayubatik.lk, make a purchase, or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order history
• Payment-related information (processed securely through third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time spent on the website
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Verify and manage transactions
• Provide customer support
• Respond to inquiries
• Improve our website and services
• Personalize your shopping experience
• Send order confirmations and shipping updates
• Send promotional emails and newsletters (only if you have opted in)
• Prevent fraud and unauthorized activities
• Comply with legal obligations

3. Payment Security

We do not store your complete payment card information on our servers.

All online payments are processed securely through trusted third-party payment gateways that use industry-standard encryption and security protocols.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Maintain your shopping cart
• Analyze website traffic
• Improve website performance
• Provide a more personalized shopping experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only when necessary with trusted third parties such as:

• Payment service providers
• Courier and delivery partners
• Website hosting providers
• IT service providers
• Marketing and analytics platforms
• Government or legal authorities where required by law

These parties receive only the information necessary to perform their services.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect your information, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Meet accounting and tax requirements
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information about:

• New product launches
• Exclusive offers
• Seasonal collections
• Promotions
• Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by external companies.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request a copy of your personal data
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

11. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised effective date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Ayu Batik
No. 01, Lanka Lands, Peellawatta,
Andiambalama, Katunayake,
Sri Lanka

Phone: +94 76 070 0428

Email: sales@ayubatik.lk

We are committed to addressing your privacy concerns promptly and professionally.