At Ayu Batik, we are committed to delivering your handcrafted batik clothing safely, efficiently, and on time. This Delivery Policy explains how we process, dispatch, and deliver orders placed through www.ayubatik.lk.

1. Delivery Coverage

We currently deliver to all locations across Sri Lanka.

If delivery to your location is unavailable or restricted, we will contact you as soon as possible to discuss alternative arrangements.

2. Order Processing

Once your order has been placed and payment has been successfully confirmed, we will begin processing it.

• Orders are typically processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotional periods or festive seasons, processing times may be slightly longer due to increased order volumes.

3. Delivery Time

Estimated delivery times are as follows:

• Western Province: 1–3 business days
• Other Provinces: 2–5 business days
• Remote Areas: 3–7 business days

Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Delivery Charges

Delivery charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

From time to time, Ayu Batik may offer free delivery promotions on selected orders or during special campaigns.

5. Order Tracking

Once your order has been dispatched, you may receive a confirmation via email, SMS, or phone call with available delivery information.

If you require an update regarding your shipment, please contact our customer support team.

6. Receiving Your Order

Please ensure that the shipping information you provide is accurate and complete.

A recipient should be available at the delivery address to receive the parcel. If no one is available, the courier may attempt redelivery or contact you to arrange another delivery time, subject to the courier’s policies.

7. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• Severe weather conditions
• Public holidays
• High order volumes
• Road closures or transportation disruptions
• Courier operational delays
• Natural disasters or other force majeure events

We appreciate your understanding in such situations.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

Ayu Batik is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

If an order is returned due to an incorrect address, additional delivery charges may apply for reshipment.

9. Damaged or Missing Items

Please inspect your order upon delivery.

If your parcel arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order. Where possible, include photographs of the packaging and the affected product(s) to help us investigate and resolve the issue promptly.

10. Delivery Attempts

Our courier partners may make one or more delivery attempts depending on their policies.

If a delivery cannot be completed after multiple attempts, the package may be returned to Ayu Batik. Additional shipping charges may apply to resend the order.

11. Changes to Delivery Policy

We reserve the right to update this Delivery Policy at any time to reflect changes in our operations or courier services. Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions regarding your order or this Delivery Policy, please contact us:

Ayu Batik
No. 01, Lanka Lands, Peellawatta,
Andiambalama, Katunayake,
Sri Lanka

Phone: +94 76 070 0428

Email: sales@ayubatik.lk

Our team is always happy to assist you with any delivery-related inquiries.